When will the supply/power be turned on at my new property?
If the previous occupier or energy supplier has left the supply on at your new address, we can switch over your supply whenever you want. Just give us a date and we’ll take care of the rest.
What happens if I've moved in and my supply is off?
Firstly, check that the previous occupier hasn’t turned off the power at the mains. If they haven’t, call us on 0800 088 4127*. There may be a delay in supply and a reconnection fee (see Schedule of Fees) if the property has been disconnected for a significant amount of time.
How do I enter a final meter reading?
When you move out of your old address, you’ll need to give us a final meter reading. You can do this on our website or app up to three days after you move out. Simply log into your Sainsbury's Energy account, select ‘Read meter’ from the menu and the address details for both of your properties will appear on screen. Select your old address, enter your reading and that’s it – you’re done. If you have any queries, just give us a call on 0800 088 4127*. We’re open Monday to Friday 8am to 8pm and Saturday 9am to 1pm (except for bank holidays).
Can a customer take Sainsbury’s Energy with them when they move home?
Your tariff will end when you move house. When you're moving, give us a call on 0800 088 4127*. We'll update your details, re-quote based on your new address and take care of the rest.