Our partnership with E.ON Next
What changes are happening to my account?
Sainsbury’s is now in partnership with E.ON Next. This means going forward, E.ON Next will be powering your Sainsbury’s Energy supply, taking over from npower.
Your Sainsbury’s Energy account is not going anywhere and there’s nothing for you to worry about. There will be no interruption to your supply, and you will still receive all your Nectar points. We’re doing all the heavy lifting in the background to make this change as seamless as possible, and we'll keep you informed every step of the way.
Rest assured that E.ON Next is part of the E.ON group, so you're safe in the knowledge that they have the backing of an established energy supplier.
How can I log into my online account?
For now, you’ll still be able to access your online account at www.sainsburysenergy.com as normal, so please continue to use your account and submit regular meter readings.
In the background, we will be giving your online account a makeover as we want you to have access to all the services you need.
As soon as your new look Sainsbury’s Energy account is ready, we will send an email prompting you to create a new password. We can’t wait for you to see your new account, so make sure you watch out for this email so you have no issues logging in.
What will happen to my Nectar points?
Absolutely nothing! If you have recently switched to us, you will receive the bonus Nectar points you are entitled to as per your tariff terms and conditions.
If you are an existing customer, you will continue to receive extra Nectar points on your Sainsbury’s shopping as per your tariff terms and conditions.
Will my tariff change?
You will remain on the same fixed price energy plan that you signed up to until your tariff end date. There will be no changes to your prices and no interruption to your supply. You will also continue to receive all your Nectar points as per your tariff terms and conditions.
What will happen if I move house?
Please get in touch to let us know as soon as you can, and we'll do our best to avoid making changes to your account while you're in the middle of moving or switching. This will help keep things as simple as possible with your bills and your final account balance. Oh - and don’t forget to take a reading on the day of your move!
What will happen to priority services?
Sainsbury’s Energy offer free services to customers who may need extra support because of a disability or long-term illness, or if there are people of pensionable age or children under the age of 5 in the household. We also recognise that you might need extra support because of life-changing events such as a relationship breakdown, losing a job, a bereavement, or if you're affected by a short-term illness. If you're eligible it’s important that you get in touch with us to see what services we can offer you. If you’re already registered with us for priority services, then you don’t need to worry about anything as you will remain on our priority services register.
If your account is registered for services to help you or someone in your household who is deaf or hard of hearing; we will continue to offer a range of ways for you to get in touch, including text relay. We will record our customers’ need for extra support due to either ‘hearing difficulties’ or ‘speech difficulties’ (or both).
If you wish to receive your correspondence in large print or braille in future, please contact us about this. Please note that all braille communications will be in contracted (grade 2) braille.