Why can’t I sign up to Sainsbury’s Energy at the moment?

We are currently giving our website a well-deserved makeover. We’re really sorry but this means that we won’t be able to take any new customers on board for a few weeks.

Whilst we aren’t able to provide you with a quote at the moment, if you leave your details with us we'll send you handy information about our tariffs and benefits when we’re back up and running.

We can’t wait to show off our brand new site, so please pop back for a quote in a few weeks.

I've been disconnected, can I switch?

Yes, if you’ve been disconnected, or there's no supply to your home, we’ll arrange for your power to be connected. There will be a fee for us to do this (see our Schedule of Fees). If your property has been disconnected for longer than six months, you’ll need to arrange a certificate of verification (COV) and present it to our engineer when they reconnect your property. If you’ve been disconnected because you haven’t paid your current provider they may not allow you to switch until you’ve settled your outstanding bills.

How long does it take to switch?

Switching usually takes no more than 17 days. We'll keep you updated throughout the process and let you know if you need to do anything. We recommend that you enter a meter reading online as soon as possible once your switch is complete to bring your account balance up to date.

What do I do if there’s a problem with my switch?

If you have any questions at all about your switch, just give us a call on 0800 088 4127*. Our friendly, UK-based customer service team is always happy to help. Our lines are open Monday to Friday 9am to 5pm, and our live chat service is also available from Monday to Friday 9am to 5pm (except for bank holidays).

Will my supply be cut off when I switch?

Don't worry, you’ll be able to carry on using your gas and electricity throughout the switch. Switching to Sainsbury's Energy simply involves the transfer of information - your energy supply will remain exactly the same. Just make sure you continue to pay your current supplier until the switch is complete.

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